BLOG FOR SPECIAL FINANCE CAR DEALERS
Do you treat your leads like personal referrals?
Since being in the automotive business for over 19 years it seems to me that what separated the successful car dealers from the weak ones was the attitude on how customers were viewed. A lead, a quote, a prospect, an “up” it continues to amaze me that these customers who are looking to buy a car are not referred to as people. The perception is that customers in the market are just pages on a fax or words on the computer screen.
That customer who has spent the time and energy to fill out an online auto loan application, request more information on a new car quote or just generally interested in buying a used car, are not treated like customers at all…they are treated as just a lead. “Maybe I’ll get to it maybe I won’t”, “I sent an email what else do you want me to do”, “I don’t have time to make all those calls, I’m too busy”. Do these statements sound familiar? For your sake I hope this is not what you hear at your dealer, but I do hear this quite often. (Read More…)
Comments (2)Auto Credit Express is Hiring 18 New Employees
Auto Credit Express is looking for qualified candidates for the following positions:
BDC – Call Center Representative – (3)
Credit Repair Call Center Specialist – (1)
Customer Service Representative – (1)
PHP Software Engineers:
Entry Level Programmer – (3)
Mid Level Programmer – (2)
High Level Programmer – (1)
Search Engine Marketers:
Comments (1)Mid Level Search Engine Marketers – (6)
Entry Level Search Engine Marketers – (1) (Read More…)
Calling Special Finance Internet Leads
How you handle the initial call is critical to the success of your department, timing is everything.; try to adhere to the 15-minute rule; make the first contact attempt within 15 minutes of receiving the lead.
Call every special finance lead. Even if you think they do not qualify for a loan. A large percentage of the special finance leads that you think do not qualify will purchase a car within a 48 hours of submitting the application online. Many people have to buy a car so they may add a cosigner or come up with additional cash money down. They need an automobile most will do whatever it takes to get one. It’s our job to explain to them what it will take to get into a new car. (Read More…)
Comments (1)Special Finance Call Center BDC Services for Subprime Managers
Subprime finance managers rarely have time to properly process special finance leads in a timely manner let alone follow up with the leads as they age in the sales funnel. How many times do you call a lead before you give up? Most managers I talk to make only a few attempts before they give up on contacting a lead. (Read More…)
Comments (0)Which Lead Program is Best Suited for Your Store?
We offer two auto finance lead programs, the Auto Credit Express® Premier Lead Service and the AutoNet Financial No Sale No Fee Lead program. With the Premier Lead Service, car dealers pay per Lead and with the No Sale No Fee program, stores pay when they sell a car. (Read More…)
Comments (0)The Special Finance Conference and Expo Starts Tomorrow
The Special Finance Conference and Expo, the must attend event for Finance and Insurance professionals and dealers focusing on automotive finance and insurance compliance challenges, starts tomorrow. (Read More…)
Comments (1)Choosing the right Auto Leads Generator
This year, car dealers will spend hundreds of thousands of dollars on sales leads, many of them for their subprime departments. There are many companies that use an auto leads generator to collect these leads. But before you start spending money, you might want to investigate how those leads are generated and how many people will get the lead before you do.
Comments (1)How LotProOnline can manage all your leads
Imagine a software program that can not only track a lead, but bring together leads from all your different lead providers.
Comments (0)Special Finance Internet Leads – New Years Resolutions
Here at Auto Credit Express, we all look forward to the New Year. We look forward to it because it brings to us new challenges and opportunities.
Our customers are continually challenging us to come up with better finance leads and improvements in our LotPro software program. Many of the improvements that we have made in both areas have come from feedback from our best customers. (Read More…)
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