First to Contact = First to Contract. Auto Credit Express has been on the forefront of outsourced automotive call center services for subprime internet leads since 2007. We specialize in communicating with subprime finance prospects and getting them to take action and visit your store. Our call center is located in the United States at our corporate headquarters in Auburn Hills, Michigan.
The Dealership agrees to appoint a primary point of contact (POC) for communicating with the BDC Call Center and Subprime Customers.
The dealer POC is responsible for customer communications and appointment status updates in the Lead CRM Software.
Car dealers that utilize our virtual call center services realize an average lead-to-show ratio of 25%.
The Call Center will execute the following communications by both phone call and email methods on every contact attempt for active leads:
|Lead Life Cycle|
|6 Hours After Receipt|
|2 Additional Contact Efforts|
|3 Additional Scheduling Efforts|
|Same Day Appointment Reminder|
|3 Post Appointment Follow Up Efforts|
|5 Appointment Rescheduling Efforts|
|2 Kept Appointment Follow Ups|
|1 Congratulations for Sold Leads|
|* Time of day for contact initiation is contingent upon operating business hours and State Dialing Laws.|
3271 Five Points Drive, Suite 200
Auburn Hills, MI 48326
Fax: 248-370-6601 Phone: 888-535-2277 - Fax: 248-370-6601
Auto Credit Express and the ACE logo are registered trademarks. The contents of all material available on this web site are copyrighted unless otherwise indicated. Content may not be reproduced, downloaded, disseminated, or transferred, in any form or by any means, except with the prior written agreement of the Auto Credit Express 3271 Five Points Drive, Suite 200 - Auburn Hills, MI 48326.