Virtual Call Center Services

Stores that do not have the people and process in place to quickly contact and follow-up on every lead are likely to fail or have only short-term success with special finance leads.

ACE Tech has been on the forefront of outsourced automotive call center services for subprime internet leads since 2007. We specialize in communicating with subprime finance prospects and getting them to take action and visit your store. Our call center is located in the United States at our corporate headquarters in Auburn Hills, Michigan.

Dealership Requirements

The Dealership agrees to appoint a primary and a secondary point of contact (POC) for communicating with the call center. The dealer POC is responsible for greeting incoming appointments and updated lead status in the Lead CRM Software.

Typical Dealership Results

Car dealers that utilize our virtual call center services realize an average lead-to-show ratio of 25%.

A Complete 90 Day Follow-Up Process

The Call Center will initiate the following communications during a 90 day period:

Phone Calls

Upon Receipt
2 Day Call
3 Day Call
6 Day Call
10 Day Call
20 Day Call
45 Day Call
60 Day Call
90 Day Call

* Calls are made to each number provided (home, work, cell)

Emails

Upon Receipt
2 Day Email
3 Day Email
6 Day Email
10 Day Email
20 Day Email
30 Day Email
45 Day Email
50 Day Email
60 Day Email
75 Day Email
90 Day Email

Our BDC Call Center will schedule appointments with Subprime Internet Leads and other Subprime prospects assigned to the BDC by dealership personnel.
Unless re-assigned to the BDC for further follow-up, the 90 day call center process stops once a prospect shows up at the dealership, purchases a vehicle, or the prospect asks not to be contacted again.
Our BDC call center will monitor the quality of the leads and request replacement leads from 3rd party providers for sham or falsified leads.
Prospects who miss their scheduled appointment re-enter the process at the 6 day mark.