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Let us show you how our Virtual Call Center can increase your shows and sales every month!
Call 877.511.0236 or complete
the contact form below.
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"Within the first sixty days we doubled our previous average sub-prime volume. A good part of that increase was due to deliveries generated by ACE sub-prime leads and their BDC."
Jerry Doute
Sub-Prime Director
Dick Genthe Chevrolet, Michigan
25+ years in Auto Business
15+ years in SubPrime Business

Virtual Call Center Services

 
ACE Tech has been on the forefront of outsourced automotive call center services for subprime internet leads since 2007. We specialize in communicating with subprime finance prospects and getting them to take action and visit your store. Our call center is located in the United States at our corporate headquarters in Auburn Hills, Michigan.

Dealership Requirements

The Dealership agrees to appoint a primary and a secondary point of contact (POC) for communicating with the call center. The dealer POC is responsible for greeting incoming appointments and updated lead status in the Lead CRM Software.

Typical Dealership Results

Car dealers that utilize our virtual call center services realize an average lead-to-show ratio of 25%.
Related Video Clips Virtual Call Center Services

Up to a 30 Day Follow-Up Process

The Call Center will initiate the following communications during a 30 day period:
Phone Calls
  • Upon Receipt
  • 2 Day Call
  • 3 Day Call
  • 6 Day Call
  • 10 Day Call
  • 20 Day Call
  • 30 Day Call
* Calls are made to each number provided (home, work, cell)
Emails
  • Upon Receipt
  • 2 Day Email
  • 3 Day Email
  • 6 Day Email
  • 10 Day Email
  • 20 Day Email
  • 30 Day Email
 
  • Our BDC Call Center will schedule appointments with Subprime Internet Leads and other Subprime prospects assigned to the BDC by dealership personnel.
  • Unless re-assigned to the BDC for further follow-up, the 30 day call center process stops once a prospect shows up at the dealership, or purchases a vehicle, or the prospect asks not to be contacted again.
  • Our BDC call center will monitor the quality of the leads and request replacement leads from 3rd party providers for sham or falsified leads.
  • Prospects who miss their scheduled appointment re-enter the process at the 6 day mark.