David Topham

The 2018 Service Industry Study from Cox Automotive showed that consumers are willing to pay more and travel further for an enhanced dealership service department experience.

TransUnion's 2019 consumer credit forecast is projecting a rise in subprime auto loan originations, though to a level still well behind those observed prior to the recession in 2007.

The latest report from Experian shows subprime auto lending has hit an 11-year low. If your dealership wants to keep its subprime business going strong in this type of landscape, you're going to want to find leads of the highest quality.

The findings from the J.D. Power 2018 U.S. Sales Satisfaction Index Study indicate that car dealerships need to be contacting customers via digital channels, especially text messaging.

The holiday season is here, and your dealership can take advantage of the increased traffic and sales opportunities.

Creating a welcoming environment at your dealership starts with a physical space that's hospitable and a team that can deliver excellent customer service every time. However, the future of automotive retail has more to do with creating a welcoming environment across multiple channels.

It takes a special person to be a successful F&I manager, especially at a special finance dealership. Often, going back to the basics and focusing on the core principles of the work is the best way to set yourself apart.

Your dealership can reach new buyers with the help of our automotive direct mailers. We leverage brand integrity, big data, and a targeted approach to bring your store a direct mail service that's a notch above the rest.

When it comes to vehicle technology, dealerships can identify different strategies and talking points to focus on during the sales process. There's value in having customers who are satisfied with their in-car tech, as the latest J.D. Power study points out.

TransUnion, Experian, and Equifax have all released reports or data in the last few weeks that show subprime lending is on a downward trend while originations in other risk tiers are steadily increasing.