David Topham


David Topham
Contributing Writer
David Topham covers the automotive and auto finance industries as the Content Manager of Auto Credit Express.
Author Articles

Study Ranks Best and Worst Automotive Brands - Banner Study Ranks Best and Worst Automotive Brands

The Cox Automotive Retail Brand Scorecards Study ranked 34 automakers across different factors that have the largest effect on dealer performance. We took a look at which brands succeeded and failed.

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Dealership Service Department Best Practices to Improve Customer Satisfaction - Banner Dealership Service Department Best Practices to Improve Customer Satisfaction

The 2018 Service Industry Study from Cox Automotive showed that consumers are willing to pay more and travel further for an enhanced dealership service department experience.

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TransUnion 2019 Forecast Projecting Rise in Subprime Auto Loans - Banner TransUnion 2019 Forecast Projecting Rise in Subprime Auto Loans

TransUnion's 2019 consumer credit forecast is projecting a rise in subprime auto loan originations, though to a level still well behind those observed prior to the recession in 2007.

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Subprime Auto Loans Drop to an 11-Year Low - Banner Subprime Auto Loans Drop to an 11-Year Low

The latest report from Experian shows subprime auto lending has hit an 11-year low. If your dealership wants to keep its subprime business going strong in this type of landscape, you're going to want to find leads of the highest quality.

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Dealerships Can Increase Customer Satisfaction by Texting - Banner Dealerships Can Increase Customer Satisfaction by Texting

The findings from the J.D. Power 2018 U.S. Sales Satisfaction Index Study indicate that car dealerships need to be contacting customers via digital channels, especially text messaging.

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How Your Dealership Can Take Advantage of the Holidays - Banner How Your Dealership Can Take Advantage of the Holidays

The holiday season is here, and your dealership can take advantage of the increased traffic and sales opportunities.

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How to Create a Welcoming Environment for Car Buyers - banner How to Create a Welcoming Environment for Car Buyers

Creating a welcoming environment at your dealership starts with a physical space that's hospitable and a team that can deliver excellent customer service every time. However, the future of automotive retail has more to do with creating a welcoming environment across multiple channels.

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F&I Manager Tips - Banner F&I Manager Tips

It takes a special person to be a successful F&I manager, especially at a special finance dealership. Often, going back to the basics and focusing on the core principles of the work is the best way to set yourself apart.

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Direct Mail for Car Dealers: How Can You Take Advantage? - Banner Direct Mail for Car Dealers: How Can You Take Advantage?

Your dealership can reach new buyers with the help of our automotive direct mailers. We leverage brand integrity, big data, and a targeted approach to bring your store a direct mail service that's a notch above the rest.

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How Car Buyers that are Satisfied with Vehicle Technology Help Your Dealership - Banner How Car Buyers that are Satisfied with Vehicle Technology Help Your Dealership

When it comes to vehicle technology, dealerships can identify different strategies and talking points to focus on during the sales process. There's value in having customers who are satisfied with their in-car tech, as the latest J.D. Power study points out.

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Auburn Hills, MI 48326
Phone: 888-535-2277
Fax: 248-370-6601
Phone: 888-535-2277 - Fax: 248-370-6601

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