David Topham


Author Articles

TransUnion  Predicts  Auto  Loan  Delinquency  Rates  will  Rise  in  2017 TransUnion Predicts Auto Loan Delinquency Rates will Rise in 2017

TransUnion just released their 2017 consumer credit market forecast. It predicts that auto loan delinquency rates will go up. This is mainly due to a combination of expected interest rate increases and the presence of subprime borrowers.

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Focusing  on  the  Basics  of  Car  Financing  can  Boost  Customer  Satisfaction Focusing on the Basics of Car Financing can Boost Customer Satisfaction

Performing well on the basics of financing can lead to a significant boost in customer satisfaction according to J.D. Power.

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Improving  Dealership  Service  Operations Improving Dealership Service Operations

As car sales numbers begin to level off, the service drive is going to become even more important, both as a source of stable revenue and a way to generate sales through the creation of loyal customers. With this in mind, PCG Research recently released a report.

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Boost  Your  Special  Finance  Department  with  our  Subprime  Sales  Leads Boost Your Special Finance Department with our Subprime Sales Leads

In October, WardsAuto contributor Keith Shetterly shared the results of a survey he conducted. He asked 50 dealership general managers and operators one question and one question only:

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Product  Specialists  Explaining  Vehicle  Technology  Improve  Customer  Satisfaction Product Specialists Explaining Vehicle Technology Improve Customer Satisfaction

J.D. Power released the results of their 2016 U.S. Sales Satisfaction Index (SSI) Study earlier this month. The study, which is in its 30th year, measures how satisfied customers were with their new-vehicle purchase experience. Among the findings, the study showed that dealerships that utilize product specialists to explain vehicle technologies to buyers scored higher satisfaction scores.

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Research  Reveals  the  Words  that  Matter  Most  in  Dealership  Reviews Research Reveals the Words that Matter Most in Dealership Reviews

Car dealers, listen up. When choosing the customer reviews you will feature online, new research from CDK Global shows that certain words and detailed information are more important than "star" ratings.

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A  Car  Dealership  Compliance  Manifesto  for  Dealers A Car Dealership Compliance Manifesto for Dealers

Terry Dortch is a former dealer who is now the president of Automotive Compliance Consultants. In a recent "Industry Voices" feature on Wards Auto, Dortch laid out a compliance manifesto.

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J.D.  Power  Study  Looks  at  Consumer  Satisfaction  with  Vehicle  Technology J.D. Power Study Looks at Consumer Satisfaction with Vehicle Technology

The J.D. Power 2016 U.S. Tech Experience Index Study took a look at consumer satisfaction with vehicle technology. They found that safety-oriented technologies are the most satisfactory, while navigation systems fall short.

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Used  Vehicle  Prices  and  Sales  Remain  Strong  in  Face  of  Exploding  Supply Used Vehicle Prices and Sales Remain Strong in Face of Exploding Supply

Cox Automotive chief economist Tom Webb recently hosted a conference call to discuss September Manheim numbers of note and how off-lease vehicles in the coming years could impact strong used vehicle prices and sales.

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Top  Car  Service  Appointment  Concerns  for  Customers Top Car Service Appointment Concerns for Customers

The latest data from retention solutions provider Xtime, a Cox Automotive brand, reveals that price transparency is the top customer concern for service appointments.

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