Meghan Carbary

Author Articles

car sales deal How Can We Help You Cultivate Quality Customers?

We understand that it can be time consuming and cost prohibitive to operate your own dealership call center. That's why Auto Credit Express' automotive call center and BDC best practices are here for you.

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business meeting Predicted Automotive Trends for 2018

As we start the new year, leading experts are predicting auto industry trends to look for in 2018. These projections vary, with some showing improved sales, while others believe sales will fall.

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dealership saleswoman Do Your Customers Know More Than Your Sales Staff?

Gone are the days when a customer visits a dealership expecting to find a vehicle. Today's well-informed consumers have already set their sights on something specific, and they're looking for a salesperson to back up what they found in their own research.

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digital retailing, online business Take Advantage of Digital Retailing Tools for Dealerships

When it comes to selling cars, the latest trend is toward a consumer driven experience, which relies heavily on digital retailing. However, a recent survey conducted by eLEND Solutions shows a disconnect among dealers regarding digital retailing.

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scam, data breach After a Data Breach, Dealers Beware

When consumers' sensitive information winds up in the hands of identity thieves, dealerships need to be prepared for the aftermath. Every dealer should know how a large-scale event, such as the recent Equifax breach, affects their customers, and themselves.

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car salesperson showing customer a car Dealer Confidence Indexed with New Survey

Recently, Cox Automotive launched a new survey designed to measure how dealers feel about the current automotive market and their short-term prospects. It's similar to a consumer confidence index, but instead focuses on dealer sentiment. This is the second ever Cox Automotive Dealer Sentiment Index and covers the third quarter of 2017.

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car salesman on the phone The Key to Dealer Satisfaction with Lenders

Fostering your store's relationship with your finance companies can become crucial to overall dealer satisfaction. In fact, according to the J.D. Power 2017 U.S. Dealer Financing Satisfaction Study, great relationships are king when it comes to being satisfied with your lenders.

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Automotive Market Remains Healthy Amid Slowing Sales Automotive Market Remains Healthy Amid Slowing Sales

Despite slowing new-vehicle sales, 2017 is on pace to stand among the best years the industry has recorded to date.

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