Automotive call centers are very important to the success of your store. The operators that you have interacting with your current or future customers can potentially make a big difference in your sales. These individuals may be persuading callers to visit you in-person, or they could be the reason why these potential customers go elsewhere.
Since your automotive call center is so important, it makes sense to have the best one possible. Outsourcing this part of your business is often a smart decision for this reason and many more.
Using an outsourced automotive call center often means that you will have experienced operators interacting with your customers. This experience is invaluable, as a seasoned operator may be able to recognize customer concerns that someone else with less experience could miss. Additionally, inexperienced operators may make mistakes that could cost you sales. You can't afford to have anything but the best when it comes to customer service.
Besides having the best call center team possible, there is the potential to save significantly in costs. Hiring employees, purchasing equipment and software and paying for continued training all are extremely expensive. Making mistakes in any of these areas will only cost you more in time and resources. By outsourcing your automotive call center you can avoid paying anything more than you have to.
Remain Focused on Cars
Selling and servicing cars are your specialties. You can more easily remain focused on these tasks by choosing to outsource your automotive call center. Outsourcing this task means that you won’t have to verify application information, waste time with invalid leads, prepare customers for dealership visits, answer concerns, or even comply with complicated state calling laws. Let someone else handle the busy work and focus on what you do best.
Depth of Resources
Recruiting operators and maintaining the right number of employees can also be very difficult and time consuming. Not everyone is an expert at customer service, while staff turn-over can happen at any given time. Let someone else worry about these issues by outsourcing your call center. You can then be assured that your customers will be in good hands.
If you do not have the proper resources to run your own call center, you take the chance of not being able to make or answer as many calls as needed. Customers often move on if you do not call back quickly, which means that is very important to make contact with them as fast as possible. Outsourcing will allow a team of operators to work on your behalf, which may be the best solution if you have a lot of calls to make and can’t keep up.
If your store has subprime customers, it is even more important to have a knowledgeable staff that can answer questions that potential car buyers may have. Subprime car loans have many stipulations and it is important to educate those applicants appropriately.
Our team at Auto Credit Express specializes in the subprime auto loan industry and has automotive call center services available for you. We have operators that will expertly assist your customers, which will ensure that you will receive as many potential buyers at your dealership as possible.
What are you waiting for? Start the process with us today by contacting us. We will work with you to make your store as successful as possible.