Automotive News


If anything happens in the industry, we'll provide all of the important details here. Find out what's going on with manufacturers, lenders, compliance laws, and the latest automotive-related studies and reports right now.


How  Being  Customer  Focused  is  the  Most  Important  Quality How Being Customer Focused is the Most Important Quality

Brian Geitner, the president of Cox Automotive Media Solutions Group, recently appeared in WardsAuto. In an edition of "Industry Voices," Geitner focused his article on the sales team. He spoke on how being customer focused is the most important quality for salespeople to have.

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TransUnion  Predicts  Auto  Loan  Delinquency  Rates  will  Rise  in  2017 TransUnion Predicts Auto Loan Delinquency Rates will Rise in 2017

TransUnion just released their 2017 consumer credit market forecast. It predicts that auto loan delinquency rates will go up. This is mainly due to a combination of expected interest rate increases and the presence of subprime borrowers.

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Focusing  on  the  Basics  of  Car  Financing  can  Boost  Customer  Satisfaction Focusing on the Basics of Car Financing can Boost Customer Satisfaction

Performing well on the basics of financing can lead to a significant boost in customer satisfaction according to J.D. Power.

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Improving  Dealership  Service  Operations Improving Dealership Service Operations

As car sales numbers begin to level off, the service drive is going to become even more important, both as a source of stable revenue and a way to generate sales through the creation of loyal customers. With this in mind, PCG Research recently released a report.

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Product  Specialists  Explaining  Vehicle  Technology  Improve  Customer  Satisfaction Product Specialists Explaining Vehicle Technology Improve Customer Satisfaction

J.D. Power released the results of their 2016 U.S. Sales Satisfaction Index (SSI) Study earlier this month. The study, which is in its 30th year, measures how satisfied customers were with their new-vehicle purchase experience. Among the findings, the study showed that dealerships that utilize product specialists to explain vehicle technologies to buyers scored higher satisfaction scores.

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J.D.  Power  Study  Looks  at  Consumer  Satisfaction  with  Vehicle  Technology J.D. Power Study Looks at Consumer Satisfaction with Vehicle Technology

The J.D. Power 2016 U.S. Tech Experience Index Study took a look at consumer satisfaction with vehicle technology. They found that safety-oriented technologies are the most satisfactory, while navigation systems fall short.

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Used  Vehicle  Prices  and  Sales  Remain  Strong  in  Face  of  Exploding  Supply Used Vehicle Prices and Sales Remain Strong in Face of Exploding Supply

Cox Automotive chief economist Tom Webb recently hosted a conference call to discuss September Manheim numbers of note and how off-lease vehicles in the coming years could impact strong used vehicle prices and sales.

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Tire  and  Wheel  Theft  on  the  Rise Tire and Wheel Theft on the Rise

Anti-theft technology for vehicles has improved over the years, making it harder for thieves to break-in and drive away in automobiles. Because of the improved technology, criminals are now targeting car parts, according to an article on WardsAuto.com. In this case, thieves are turning their attention to items like tires and wheels that can easily be taken and sold without being traced.

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Top  Car  Service  Appointment  Concerns  for  Customers Top Car Service Appointment Concerns for Customers

The latest data from retention solutions provider Xtime, a Cox Automotive brand, reveals that price transparency is the top customer concern for service appointments.

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Women  are  in  the  Majority  in  the  Car  Buying  Market Women are in the Majority in the Car Buying Market

In the male-dominated dealership environment, women consumers are often not as comfortable. Yet women purchase the majority of new vehicles and service work at dealerships, according to WardsAuto. This makes it critical for salespeople to be able to effectively communicate with and sell to women car buyers.

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