Terry Dortch is a former dealer who is now the president of Automotive Compliance Consultants. In a recent "Industry Voices" feature on Wards Auto, Dortch laid out a compliance manifesto.
Continue Reading »Car dealerships here in the U.S. face a real problem with customer perception of their ethics as the latest survey from Total Dealer Compliance suggests.
Continue Reading »The Association of Finance and Insurance Professionals (AFIP) has identified seven legal violations that represent the majority of problem situations based on actual lawsuits against car dealers. AFIP calls them The Seven Deadly Sins of F&I.
Continue Reading »How would you rate your Finance and Insurance (F&I) department? Is it just the office where necessary paperwork is signed in order for a sale to be completed? Or, is it where a competent professional demonstrates real customer service by offering helpful suggestions to the buyer while generating profit for the business?
Continue Reading »Two of three DealerTrack patents thrown out by Court
Continue Reading »Back in July of this year, the National Insurance Crime Bureau created a free web-based service to offer theft and total loss data to consumers. While the database is a good start, many insurance companies are furnishing only limited information.
Continue Reading »Car dealers need to be aware of the Federal ?offset? program as it applies to the economic stimulus checks. Don?t hold your breath if that customer you talked to the other day owes back taxes or child support.
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3252 University Drive, Suite 250
Auburn Hills, MI 48326
Phone: 888-535-2277
Fax: 248-370-6601
Phone: 888-535-2277 - Fax: 248-370-6601
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