Legal

Terry Dortch is a former dealer who is now the president of Automotive Compliance Consultants. In a recent "Industry Voices" feature on Wards Auto, Dortch laid out a compliance manifesto.

Car dealerships here in the U.S. face a real problem with customer perception of their ethics as the latest survey from Total Dealer Compliance suggests.

The Association of Finance and Insurance Professionals (AFIP) has identified seven legal violations that represent the majority of problem situations based on actual lawsuits against car dealers. AFIP calls them The Seven Deadly Sins of F&I.

How would you rate your Finance and Insurance (F&I) department? Is it just the office where necessary paperwork is signed in order for a sale to be completed? Or, is it where a competent professional demonstrates real customer service by offering helpful suggestions to the buyer while generating profit for the business?

Two of three DealerTrack patents thrown out by Court

Back in July of this year, the National Insurance Crime Bureau created a free web-based service to offer theft and total loss data to consumers. While the database is a good start, many insurance companies are furnishing only limited information.

Car dealers need to be aware of the Federal ?offset? program as it applies to the economic stimulus checks. Don?t hold your breath if that customer you talked to the other day owes back taxes or child support.