Personnel


From your salespeople to your finance managers, to your in-store technicians, you want to staff your store with motivated and highly trained professionals. Here, you can learn the latest techniques for keeping your staff in the know and at the top of their game.


F&I Manager Tips - Banner F&I Manager Tips

It takes a special person to be a successful F&I manager, especially at a special finance dealership. Often, going back to the basics and focusing on the core principles of the work is the best way to set yourself apart.

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Dealership Goal Setting: Align Sales and Other Departments with Dealership Goals - Banner Dealership Goal Setting: Align Sales and Other Departments with Dealership Goals

It?s no easy task running and managing a dealership. Because the automotive market is constantly changing, coming up with goals for your store can be both exciting and challenging.

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Car Sales Closing Techniques Your Salespeople Need to Use - Banner Car Sales Closing Techniques Your Salespeople Need to Use

Sales is an art form, not a science. One of the hallmarks of great car salespeople is that they know how to close a deal. But closing a deal isn?t always about what the salespeople are saying ? it?s about how well they?re listening. Listening leads to the ability to ask better qualifying questions. This, in turn, leads to using the specific closing technique that?ll clinch the deal.

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women in the workplace Women in the Auto Industry

While businesses have improved in the area of gender equality in the workplace, women are still finding themselves struggling in the auto industry. Automotive News found out through their Project XX survey just how uncomfortable women feel working in the automotive industry.

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dealership staff Using More Technology Attracts Millennials to Jobs

A new survey from Roadster and research firm Survanta shows that modern technology can attract potential employees in the automotive industry ? and it?s geared toward millennials.

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Building  a  Bridge  between  Younger  and  Older  Car  Salespeople Building a Bridge between Younger and Older Car Salespeople

A recent article from F&I and Showroom discusses the challenges and opportunities that come with having a multi-generational showroom. Your older car guys sometimes use outdated techniques, but they know how to close a deal. And your younger salespeople may not have a lot of finesse and experience, but they're tech-savvy and they know how to relate to car buying Millennials.

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A  Pep  Talk  for  Your  Heroic  F&I  Managers A Pep Talk for Your Heroic F&I Managers

Let's face it. You rely heavily on your F&I manager(s). To say that these folks do a lot may be the understatement of the year. F&I people are not only responsible for all of the financing paperwork that?s involved in a sale, but they also handle the selling of most, if not all, backend products.

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What  Role  do  your  Salespeople  Play? What Role do your Salespeople Play?

According to the latest analysis by DealerRater and J.D. Power, nearly half of all car buyers want their salesperson to be a good negotiator for them.

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Gary  Napper  Livens  the  Dealer  Track  Party Gary Napper Livens the Dealer Track Party

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Special  Finance  Manager  job  description Special Finance Manager job description

Overview: the special finance manager (SFM) structures car deals for clients with sub prime credit that fall outside the conventional system, in compliance with special finance lender guidelines and auto dealership policy, resulting in quick funding, and a high level of customer satisfaction. Responsibilities include the following:

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3252 University Drive, Suite 250
Auburn Hills, MI 48326
Phone: 888-535-2277
Fax: 248-370-6601
Phone: 888-535-2277 - Fax: 248-370-6601

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