Sales Process


No matter how long you have been in the business, you can always pick up a new tip on how to close a deal. Get the latest insider info and strategies on ways to simplify and improve the sales process in your store.


car dealership computer Consumers Want Control Over Car Buying Process

Consumers use the internet now more than ever, empowering them to want more control in the car buying process. Dealers need to consider this as they look for ways to improve the buying process in the digital age.

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Giving  Your  CPO  Customers  a "Like-New" Experience Giving Your CPO Customers a "Like-New" Experience

As you probably know, more and more customers are opting for CPO vehicles. And this may be good news for your store if you, like so many others, have an inventory full of off-lease vehicles.

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Why  Bankruptcy  Leads  are  Important  to  Your  Business Why Bankruptcy Leads are Important to Your Business

Out of all subprime sales leads, bankruptcy leads are the most popular. This is why you have to target these customers and get to them first.

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Close  Car  Sales  by  Changing  Word  Tracks Close Car Sales by Changing Word Tracks

Closing a car sale can be difficult and time consuming. It is important to do everything possible to put customers at ease and help guide them through the process. While there is no guarantee of success, new research from CDK Global has uncovered helpful language that could assist you in closing deals at your store.

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What  Customers  Don't  Like  About  Dealerships What Customers Don't Like About Dealerships

There's a good chance that most of your customers are happy with the experience they've had at your store. However, a recent study from Beepi Inc. suggests that a lot of customers have something that that they don't like about car dealerships in general.

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The  Continuing  Importance  of  F&I  Best  Practices  and  Transparency The Continuing Importance of F&I Best Practices and Transparency

The FTC has made it clear that it will not tolerate illegal dealings from F&I offices, and this should come as no surprise.

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Top  Reasons  for  Lost  Dealership  Visitors Top Reasons for Lost Dealership Visitors

Is your store facing low customer retention rates? If so, you may be interested in a recent article from PerformanceAdmin.com that identified reasons why visitors do not return to dealerships. This information could give you valuable insight that you can use to create an effective customer retention strategy. With an estimated 80% of your future revenue coming from the top 20% of your existing customers, the strategies that you adopt have the potential to make a significant difference to your bottom line.

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Consumers  Want  to  Do  Parts  of  the  Car  Buying  Process  Online Consumers Want to Do Parts of the Car Buying Process Online

A CDK Global survey earlier this year took a look at how willing vehicle shoppers are to participate in parts of the car buying process online. Research from the automotive retail information technology company suggests that today's car shoppers want (and expect) more from dealer websites when it comes to online shopping technology.

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Vehicle  Service  Contracts  and  Customer  Loyalty Vehicle Service Contracts and Customer Loyalty

Whenever those in the industry discuss vehicle service contracts, the focus tends to be on profits. While the F&I revenue they generate is important, perhaps more dealers should be focused on how service contracts can help their stores promote and maintain customer loyalty.

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Combating  Areas  that  Pose  Efficiency  Challenges  for  Many  Dealers Combating Areas that Pose Efficiency Challenges for Many Dealers

In a recent blog post for Auto Remarketing, Dale Pollak identified three areas that often pose efficiency challenges for many dealers. These areas could be impeding your dealership's performance and profitability.

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