Service

A study recently ranked all car brands for customer satisfaction in dealership service departments. We used the study to put together some best practices and tips for how dealers can boost customer satisfaction in the service drive.

The 2018 Service Industry Study from Cox Automotive showed that consumers are willing to pay more and travel further for an enhanced dealership service department experience.

Creating a welcoming environment at your dealership starts with a physical space that's hospitable and a team that can deliver excellent customer service every time. However, the future of automotive retail has more to do with creating a welcoming environment across multiple channels.

A recent study from Marchex showed that automotive service operations are hurt financially when employees say 'No' and other negative responses to callers. Dealership service departments can use this report to identify ways they can improve and be able to use positive responses more often.

People have the power to do just about anything online, so it's no surprise that many of your customers are looking for a way to schedule their next service appointment online.

A recent Vennli survey takes a look at what consumers like, sort of like and don't like about dealership service departments. The data visualization and customer analytics firm also provided some solutions dealers can use to increase revenue.