Technology


Are you looking for information on the latest in-vehicle technology so that you can better explain it to your customers? Or do you want to find out about innovative ways to provide services and information to tech-savvy car shoppers? All things tech-related are discussed right here.


How Car Buyers that are Satisfied with Vehicle Technology Help Your Dealership - Banner How Car Buyers that are Satisfied with Vehicle Technology Help Your Dealership

When it comes to vehicle technology, dealerships can identify different strategies and talking points to focus on during the sales process. There's value in having customers who are satisfied with their in-car tech, as the latest J.D. Power study points out.

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dealership saleswoman Do Your Customers Know More Than Your Sales Staff?

In the world of automotive sales, times are changing. Gone are the days when customers visit a dealership expecting to find the vehicle ? they already have their sights set on something specific. When these already-well-informed consumers come through your door, they?re looking for the salesperson to back up what they found in their research.

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digital retailing, online business Take Advantage of Digital Retailing Tools for Dealerships

When it comes to selling cars, the latest trend is toward a consumer driven experience, which relies heavily on digital retailing. However, a recent survey conducted by eLEND Solutions shows a disconnect among dealers regarding digital retailing.

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car salesman showing vehicle Technology Satisfaction Comes from Dealers

According to J.D. Power?s 2017 Tech Experience Index (TXI) Study, non-luxury and luxury new vehicle owners are equally satisfied with the technology in their cars. However, ?lost value? is still present because many consumers don?t understand and use all of their vehicle?s features.

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People Spend More Time Researching Vehicles on Their Phones People Spend More Time Researching Vehicles on Their Phones

In a new study by J.D. Power, 7 in 10 users of ?disruptive? websites and apps ? such as Netflix and Uber ? use their smartphones for automotive research. It isn?t just millennials, either: it?s any new car buyer.

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Uncovering  the  Truth  about  Credit  Scores  and  Alternative  Data Uncovering the Truth about Credit Scores and Alternative Data

Recently, the three primary credit bureaus have made a bold claim. They've announced that, through the VantageScore, they now have the ability to rate consumers who are "unscorable." They say that they're able to do this by using alternative data.

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Why  Should  You  Outsource  Your  Automotive  Call  Center? Why Should You Outsource Your Automotive Call Center?

Automotive call centers are very important to the success of your store. The operators that you have interacting with your current or future customers can potentially make a big difference in your sales. These individuals may be persuading callers to visit you in-person, or they could be the reason why these potential customers go elsewhere.

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Increased  Growth  in  Digital  Auto  Retailing Increased Growth in Digital Auto Retailing

Digital auto retailing has seen increased growth in many areas of the car business. Startups that offer direct-to-consumer and peer-to-peer online car buying are among those who have used it to help facilitate sales. This trend only stands to increase over time as more and more businesses in the car industry take advantage of the present day technology.

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Car  Dealership  Technology  and  Customer  Expectations Car Dealership Technology and Customer Expectations

Offering your service department customers interactive technology is an excellent way to increase your success as a business, but you have to make sure that you are meeting their expectations. This means that you have to keep up with the level of technology that is being offered by all other businesses and services, and not just competing dealerships.

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Cybersecurity  Attacks  at  Car  Dealerships Cybersecurity Attacks at Car Dealerships

Car dealerships have long been a target of hackers and cybercriminals due to their access to banks and sensitive consumer information. But according to WardsAuto, a dealership's biggest cybersecurity threat could be its own employees.

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