Nearly everyone in the retail automotive industry has a business development center (BDC), but what it encompasses can vary widely. In our experience, it's important for a BDC to have a staff of dedicated and knowledgeable representatives who are always available for potential customers. This is especially relevant if your store wants to create or maintain a successful special finance department.
Subprime car deals are different. There are many stipulations involved and most customers have a lot of questions about the process of buying a car with bad credit. Having a BDC team of trained and prepared employees makes it easier to manage, track and cultivate these niche leads.
Auto Credit Express is a leading subprime car sales lead provider, and we believe our BDC services are a big reason why our leads are a cut above the rest. We've been a leader in outsourced automotive call center services for subprime internet leads since 2007.
Going the Extra Mile for You
We've heard the criticisms surrounding the outsourcing of customer interaction activities, but you don't have to be concerned when you work with Auto Credit Express.
- Potentially Lower Costs - Many dealerships have a hard time affording or justifying a dedicated BDC staff. After all, call centers can be cost prohibitive and can be held back by high employee turnover. Others try to get by with understaffed teams, which can hinder potential growth, while some put their sales staff in charge of pursuing leads even though this may stretch them too thin. With ACE, you can get access to call center services dedicated to developing leads. We're here to get serious buyers into your store and become a profit center for your business.
- Operators Who Know Subprime - If your store is interested in growing your special finance department, ACE has a trained staff of subprime experts. With nearly 20 years experience in the subprime business, we skillfully train our BDC operators on how to prepare leads for appointments, as well as address these customers' unique questions and concerns. Our staff verifies each applicant's personal information, schedules appointments, communicates the required stipulations and more.
- Fast, Efficient and Relentless Contact Schedule - Speed and persistence is what our BDC operators utilize to reach these subprime leads. Growing subprime leads is time sensitive, and you'll want to make sure these customers are contacted ASAP. Our call center team uses a set follow-up communication process that helps us make sure that no one falls through the cracks.
- A Trusted Resource - Some dealerships fear outsourcing their customer interaction activities because it may lead to negative feedback from consumers. You don’t have to worry about that with the ACE team. We carry an A+ Better Business Bureau rating, a Google rating of 4.3 out of 5 stars and an 8.1 rating out of 10 on TrustPilot. Consumers can see we are a trusted and reliable source.
Our BDC is a model of accuracy and efficiency that we want to pass on to your store. We'll do the heavy lifting of getting the customers in the door, and your staff can stay focused on selling cars. Call Auto Credit Express now at 888-535-2277 to learn more, or you can fill out the contact form on our website and we'll get back to you.