Is the hardest part of your dealership staff's day managing leads, making and answering calls, and setting appointments? Our experienced and professional BDC call center wants to help your store handle all of this so your sales team can focus on selling cars.
The Importance of First Contact
At Auto Credit Express, we know how important it is to have first contact with prospects, and we want to initiate customer contact for your dealership. With our BDC call center at your side, you can focus on ensuring that only serious consumers who are ready to buy are coming through your doors.
We reach out to your leads, letting them know that your store wants to work with them and walking them through the process from start to finish. We handle customer verification, provide accurate income calculations, gather co-borrower information, note any possible trade-ins, and lay the groundwork for their first dealership visit by letting them know your requirements and stipulations.
Each prospect we send your way has the potential to turn into a customer from their very first visit. You can control their preparedness by tailoring the information you want us to share with them.
When you customize your BDC delivery, we give these consumers the information you want them to receive, and prepare them to come in ready to get the process started at your store, up to and including scheduling their visit.
Answering the Call
The importance of first call contact has a direct correlation with intent to purchase, as well. Marchex, a call analytics provider, released a report this year which studied how the handling of phone calls affected customer purchase decisions at car dealerships. The study found that salespeople who answer calls have a direct impact on the likelihood of a caller making an appointment to visit a dealer.
In fact, top performing salespeople were found to be 12 percent more likely to schedule visits over the phone than lower-performing staff. But do you want your top-performers sitting down to field calls? Our professional and courteous BDC call center representatives are skilled at handling prospects and setting meetings on the very first call.
The Marchex study found that 57 percent of callers make contact with the specific intent to purchase a vehicle. With our team on the job, you can keep your best sales staff on the showroom floor where you need them while we answer your inbound calls, helping you to capitalize on the callers with purchase intent.
Get Us on Your Side
We want to help you by bringing well-prepared prospects through your doors with our BDC center. Here at Auto Credit Express, we can not only help you manage leads, we can provide them, as well.
We've been a top producing lead generator in the subprime market for over 20 years, and now, through our partnership with CarsDirect Connect, we have the ability to deliver quality new and used car leads.
What are you waiting for? Join the growing number of dealerships across the country that uses Auto Credit Express and our wide range of services. To find out what we can do for your store, call us at 888-535-2277, or fill out our online contact form and we'll reach out to you.