Automotive Call Center and BDC Services for Dealers

Let Our Automotive BDC Contact Your Leads so You Can Focus on Selling Cars!

First to Contact = First to Contract. Auto Credit Express has been on the forefront of outsourced automotive call center services for subprime internet leads since 2007. We specialize in communicating with subprime finance prospects and getting them to take action and visit your store.

Car Dealership Requirements

The Dealership agrees to appoint a primary point of contact (POC) for communicating with the BDC Call Center and Subprime Customers.

The dealer POC is responsible for customer communications and appointment status updates in the Lead CRM Software.

Typical Dealership Results

Car dealers that utilize our virtual call center services realize an average lead-to-show ratio of 25%.

100%
90%
80%
70%
60%
50%
40%
30%
20%
10%
0%

100%
Leads
77%
Contacts
47%
Appointments
25%
Shows

Initiating Customer Contact

The Call Center will execute the following communications by both phone call and email methods on every contact attempt for active leads:

Lead Life Cycle
Upon Receipt
6 Hours After Receipt
2 Additional Contact Efforts
3 Additional Scheduling Efforts
Same Day Appointment Reminder
3 Post Appointment Follow Up Efforts
5 Appointment Rescheduling Efforts
2 Kept Appointment Follow Ups
1 Congratulations for Sold Leads
* Time of day for contact initiation is contingent upon operating business hours and State Dialing Laws.

ACE BDC Call Center will verify residency, employment, and trade–in information for Subprime Internet Leads.
ACE BDC Representatives will prepare leads for scheduled appointments and communicate required STIPS at time of appointment including: valid proof of identification, residency, and income.
ACE BDC Call Center will monitor the quality of the leads and return invalid leads to the original provider for credit.

Ready for More Customers?
Call Us! 888-535-2277

If you are looking for auto financing to buy a car, click here.

Send us your info and we'll contact you with all the details you need to get started.

First Name

Last Name

Dealership

Zip

Phone - -

Looking for Lenders

Comments

By clicking on "Submit", you agree to our Terms of Use (including the Supplemental Terms) and Privacy Policy. You further consent to being contacted at the number you provided, which may include autodials, text messages, and/or pre-recorded calls; this consent is not a condition of purchase or service. Message and data rates may apply.

3252 University Drive, Suite 250
Auburn Hills, MI 48326
Phone: 888-535-2277
Fax: 248-370-6601 Phone: 888-535-2277 - Fax: 248-370-6601

Auto Credit Express and the ACE logo are registered trademarks. The contents of all material available on this web site are copyrighted unless otherwise indicated. Content may not be reproduced, downloaded, disseminated, or transferred, in any form or by any means, except with the prior written agreement of the Auto Credit Express 3252 University Drive, Suite 250 - Auburn Hills, MI 48326.

By using this site, you agree to be bound by our Terms of Use, Privacy Policy, Supplemental Terms, and Cookie Policy. Do Not Sell My Personal Information