Automotive Call Center and BDC Services for Dealers

Let Our Automotive BDC Contact Your Leads so You Can Focus on Selling Cars!

First to Contact = First to Contract. Auto Credit Express has been on the forefront of outsourced automotive call center services for subprime internet leads since 2007. We specialize in communicating with subprime finance prospects and getting them to take action and visit your store.

Car Dealership Requirements

The Dealership agrees to appoint a primary point of contact (POC) for communicating with the BDC Call Center and Subprime Customers.

The dealer POC is responsible for customer communications and appointment status updates in the Lead CRM Software.

Typical Dealership Results

Car dealers that utilize our virtual call center services realize an average lead-to-show ratio of 25%.

100%
90%
80%
70%
60%
50%
40%
30%
20%
10%
0%

100%
Leads
77%
Contacts
47%
Appointments
25%
Shows

Initiating Customer Contact

The Call Center will execute the following communications by both phone call and email methods on every contact attempt for active leads:

Lead Life Cycle
Upon Receipt
6 Hours After Receipt
2 Additional Contact Efforts
3 Additional Scheduling Efforts
Same Day Appointment Reminder
3 Post Appointment Follow Up Efforts
5 Appointment Rescheduling Efforts
2 Kept Appointment Follow Ups
1 Congratulations for Sold Leads
* Time of day for contact initiation is contingent upon operating business hours and State Dialing Laws.

ACE BDC Call Center will verify residency, employment, and trade–in information for Subprime Internet Leads.
ACE BDC Representatives will prepare leads for scheduled appointments and communicate required STIPS at time of appointment including: valid proof of identification, residency, and income.
ACE BDC Call Center will monitor the quality of the leads and return invalid leads to the original provider for credit.

Ready for More Customers?
Call Us! 888-535-2277

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3252 University Drive, Suite 250
Auburn Hills, MI 48326
Phone: 888-535-2277
Fax: 248-370-6601 Phone: 888-535-2277 - Fax: 248-370-6601

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